Privacy Policy

This policy explains what personal data serenegoh.com, operated by PERNIAGAAN AMARHAMZAH, collects, why we collect it, and what we do with it.

What we collect

• Order details: name, email address, delivery address and phone number, so we can deliver your order and contact you about it.
• Payment data: handled entirely by Stripe. We never see or store your full card details.
• Usage data: pages visited and actions taken on this site, collected through the Meta Pixel so we can measure our advertising.

How we use it

• To process, pack, ship and track your order.
• To send order status and tracking emails.
• To answer your support emails.
• To measure and improve our advertising.
• To send you further emails from Serene Goh only where you have agreed to receive them. You can unsubscribe at any time.

Who we share it with

• Stripe: payment processing.
• Ninja Van: delivery and tracking.
• Meta: advertising measurement, via the Meta Pixel.
• Our email provider: order and support emails. [TODO: name the provider once chosen.]

We do not sell your personal data.

Cookies and tracking

This site uses the Meta Pixel to understand how visitors arrive from our advertising. You can block these cookies in your browser settings or through your Meta ad preferences.

How long we keep it

Order records are kept for as long as we need them for accounting, warranty and legal purposes. [TODO: confirm the retention period.]

Your rights

You may ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email hello@serenegoh.com and we will reply within 24–48 hours.

Contact

PERNIAGAAN AMARHAMZAH
[REGISTERED ADDRESS: TODO]
hello@serenegoh.com